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Return Policy

Return and Exchange Policy

Thank you for choosing our site to buy our products. We will provide you with high-quality products,process your order and parcel rapidly,answer any questions you have promptly and properly.Here,you can enjoy excellent shopping experience and environment.Your satisfacation is the motivation of us.
If for any reason you are dissatisfied with any item(s) purchased from Aosler.com, Please email us.We will always offer the best solution for our customers. so it's really important for us to offer a fair and responsible return/exchange policy.

Return and Exchange Guidelines:

1.Our responsibility for Return and Exchange

If you find item defective,incorrect or not as described items,please send us a clear picture below 2 MB or video of the problem.If you want to return the item,You will get a full refund.If you want to exchange the item.We will resend for free.

2.Customer's responsibility for Return and Exchange

If the customer has ordered an incorrect size,product,the customer is responsible for Return and Exchange.You need to pay the shipping fee for return or exchange.

Return Conditions

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

Refund Policy

1.If we are responsible for Return, the customer will get a full refund of items.

2.If the customer is responsible for Return,All shipping fees are non-refundable.

we will refund the original product cost upon receiving the returned item.

3.Free shipping items, we will charge 30% of the product price as return shipping fee.

4.If an item is out of stock, we will refund you.

How Long Does It Take To Process My Return?

Once we have received your package, if you ask for return,your refund will be processed within 7 business days. If you ask for exchange, exchange items will be sent in 3 days when we get the returned items.Thanks for your cooperation and understanding.

How To Modify Or Cancel An Order

Pls check your order carefully before submitting,If you want to modify or cancel the order, it is important to be done before shipment.
(1)If your order has not been shipped, you can cancel it on “My Orders” page or contact us via 'Help' page on our website for a full refund or replace products.
 
(2)We will not agree cancel order, if your order has already been shipped. You may refuse to sign it once the package arrived but please make sure to return the package in it's original condition (unused and unopened) to us. We will refund you the price of product(The shipping charges you should bear it for the responsibility  of yours).

If you have any problems while you are shopping at Aosler.com,please contact support@aosler.com.